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CHILD SAFETY POLICY

CHILD SAFETY POLICY

Due to recent circumstances we have had to adjust our policy regarding children in our salon. Sadly we request your assistance: We LOVE children, but for their own SAFETY we cannot allow them in the salon unless they are having a treatment. For safety reasons and insurance purposes, it would be preferable that no child under the age of 12 may accompany you while you are having your own treatments. (Tan, lashes or nails) We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment. Our salon is filled with hazardous materials, sharp objects and a dangerous stairway.

We also do not want to compromise the relaxation of our guests.
Your understanding is greatly appreciated.

Please note that Virgin Active upstairs does offer safe child minding services to its members as well as the Wembley Square play area that is set up on saturdays between 9am and 12pm. They have dedicated child minders present.

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Return and Refund Policy

While we strive for excellence, mistakes do happen and as client satisfaction is our top priority we respectfully request that we are notified of any concerns or disappointments at a maximum of 72 hours post treatment. For prompt response, kindly WhatsApp us at 076 386 4793, we endeavor to respond to you within 48 hours. Please note that failure to notify us in the stipulated time frame will result in any treatment fixes or refunds to be forfeited.

Products will be accepted within 1 week of purchase on the condition that the product has not been used and the seal is still closed, unfortunately for health and safety reasons we are unable to accept open or used goods.

Vouchers are non-refundable.

Thank you for your understanding