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Contact

Urgent enquiries: 0214655999
Dedicated Whatsapp Line 0763864793 (cant receive calls)

Whatsapp feature, use this app below:

Only registered Whatsapp users, please only use the contact form further down the page if you are not:

Please note that our salon cellphone is only answered during working hours: 076 386 4793
(We are CLOSED on Monday and Sunday)

OPERATING HOURS:

Tuesday to Friday:
09:00 am to 5:30 pm

Saturdays:
09:00 am to 5:00 pm

CLOSED:
Monday, Sunday &
certain religious Public Holidays

CHILD SAFETY POLICY

We LOVE children, but for their own SAFETY we cannot allow them in the salon unless they are having a treatment.
Our salon does not have the facility to look after children while you are having a treatment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
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ADDRESS

The Urban Beauty Lounge
Shop 3, Wembley Square 1
Solan Str, Gardens, City Bowl
076 386 4793

How to find us (Directions/map)

APPOINTMENT NO-SHOW/CANCELLATION POLICY

Customers must call at least 24-hours prior to the scheduled time, cancellations or rescheduling of appointments within 24-hours of appointment will be considered a late cancellation. For the FULL cancellation policy, please click below:

Cancellation Policy


Contact Form

Non whatsapp users and non urgent enquiries: Please only use this form if you have had a problem trying to contact us via Whatsapp or use the feature above for urgent enquiries

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    Return and Refund Policy

    While we strive for excellence, mistakes do happen and as client satisfaction is our top priority we respectfully request that we are notified of any concerns or disappointments at a maximum of 72 hours post treatment. For prompt response, kindly WhatsApp us at 076 386 4793, we endeavor to respond to you within 48 hours. Please note that failure to notify us in the stipulated time frame will result in any treatment fixes or refunds to be forfeited.

    Products will be accepted within 1 week of purchase on the condition that the product has not been used and the seal is still closed, unfortunately for health and safety reasons we are unable to accept open or used goods.

    Vouchers are non-refundable.

    Thank you for your understanding